Privacy Policy

On-Site Detailing, Inc. ("On-Site Detailing," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website onsitedetailing.net, use our services, or interact with us in any way.

1. Information We Collect

Personal Information You Provide

When you book a service, contact us, or fill out a form, we may collect:

• Name (first and last)
• Email address
• Phone number
• Mailing or service address
• Vehicle information (make, model, year, color, VIN)
• Payment information (processed securely through third-party payment processors)
• Any other information you voluntarily provide in communications with us

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our detailing services
• Process and manage your bookings and payments
• Communicate with you about appointments, promotions, and updates
• Respond to your inquiries and provide customer support
• Improve our website, services, and customer experience
• Send marketing communications (with your consent; you can opt out anytime)
• Comply with legal obligations and protect our rights

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers: Third-party tools we use to operate our business (e.g., Jobber for scheduling, Netlify for hosting, payment processors). These providers only access your data as needed to perform their functions.
• Legal requirements: If required by law, subpoena, court order, or to protect our rights, safety, or property.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand how visitors use our site (e.g., page views, traffic sources).
• Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookies through your browser settings. Disabling cookies may affect your experience on our site.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we take every reasonable measure to protect your data.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for up to 7 years for warranty and business purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at info@onsitedetailing.net or call (610) 241-5991.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Instagram, Facebook, Yelp, payment portals). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete it promptly.

10. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information. To make a CCPA request, contact us at info@onsitedetailing.net.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

On-Site Detailing, Inc.
Plymouth Meeting, PA
Phone: (610) 241-5991
Email: info@onsitedetailing.net
Website: onsitedetailing.net